Accessible Guest and Attendee Service Plan

Temple Baptist Church, hereafter referred to as TBC, is committed to ensuring that all reasonable effort is made to serve its guests in such a manner that respects the dignity and independence of persons with disabilities.

Assistive Devices:

TBC will ensure that our staff and volunteers are trained and familiar with the various assistive devices that may be used by guests with disabilities while accessing our facilities. Anyone entering our facilities will be welcomed and provided with courteous assistance. Every effort will be made to ensure that their experience will be positive and encouraging.


TBC will strive to communicate and interact with people with disabilities in ways that take into account their disability. In instances where staff or volunteers are unsure about the best approach to use, they are encouraged to ask the person politely and not assume how they can best communicate with them.

Service Animals:

TBC welcomes people with disabilities and their service animals who accompany them. Service animals are allowed on parts of the premises that are open to the public, with the exception of the kitchen, the nursery and the toddlers’ room. Other designated areas may be identified in the future should the leadership deem the presence of a service animal to be a danger to others.

Support Persons:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. For functions and events that are hosted by TBC all charges will be waived other than the cost of meals when meals are provided by TBC.

Notice of Temporary Disruption:

In the event of a planned or unexpected disruption of services or facilities for customers with disabilities, TBC will attempt to provide notification promptly and directly. Every effort will be made to post a notice stating the reason for the disruption, and provide alternate facilities or services. This notice will be placed at conspicuous locations throughout the facility as well as on the TBC website.


TBC will provide training for church staff, contract employees and volunteers who deal with the public. This training will be provided to new staff within three (3) months of assuming their responsibilities. Training will include:

  1. An overview of the Accessibility for Ontarians with Disabilities Act, and the requirements of the customer service standard.

  2. The TBC plan related to the customer service standard.

  3. How to interact and communicate with people with various types of disabilities.

  4. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.

  5. What to do if a person with a disability is having difficulty accessing our goods or services.

Note: Training will also be available when changes are made to the TBC training plan.

Feedback Process:

Those who wish to provide feedback on the way TBC provides goods and services for people with disabilities are encouraged to convey their comments to the Office Administrator at Temple Baptist Church, either in person, by telephone (519-658-9001) or by email (

Concerns that are provided as feedback will be reviewed by the Lead Pastor and Elders Council for discussion and appropriate response. A response to feedback can normally be expected within ten (10) business days.

Modification to this or Other Policies:

Any policy of TBC that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.


Donor Restricted Gift Policy

Spending of funds is confined to approved programs and projects of Temple Baptist Church (the “Church”.) Each contribution directed toward an approved program or project will be used as restricted with the understanding that when the need for such a program or project has been met, or cannot be completed for any reason as determined by the Elders’ Council of the Church, the remaining contributions will be used where most needed.


Policy for Protection of Personal Information

Temple Baptist Church (the “Church”) is committed to protecting the privacy of its members, adherents, donors, volunteers, employees, directors, officers and any other persons about or from whom the church collects personal information.

  1. Accountability

    The Church is responsible for maintaining and protecting the personal information under its control. The Church has appointed a Privacy Officer who is responsible to ensure that the Church complies with its privacy obligations in accordance with applicable privacy laws. The Manager of Operations of Temple Baptist Church is hereby appointed as the personal information compliance officer. All persons, whether employees, volunteers, or Elders’ Council members who collect, process or use personal information, shall be accountable to the officer for such information.

  2. Identifying Purposes

    The Church collects and uses personal information for a variety of purposes including, but not limited to: providing services to individuals ministered to by the Church; establishing and maintaining a membership list and a church directory; managing payroll and benefits; employee performance evaluations; establishing and maintaining lists of donors. The Church shall identify and explain the purposes for which it collects personal information, to the person from whom the personal information is being collected, before or at the time the information is collected.

  3. Consent

    Consent will be obtained from the person whose personal information is collected, used and disclosed, unless obtaining the consent would be inappropriate or not required by law. Sometimes the person’s consent may be implied by virtue of their membership in the Church or because of the person’s conduct within the Church. When it is appropriate, written consent will be obtained. Written consents will be kept on file for as long as the information is reasonably necessary. A person may withdraw his or her consent at any time, subject to legal or contractual restrictions and reasonable notice. The person will be informed of reasonably foreseeable implications of the withdrawal.

  4. Limiting Collection

    Information collected will be limited to that required for the purpose or purposes identified by the Church. The Church is committed to collecting personal information in a fair, open and lawful manner.

  5. Limiting Use, Disclosure and Retention

    Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the person or as required by law. All collected personal information shall be destroyed, erased or made anonymous as soon as the purpose for which it was collected is no longer relevant, or as permitted by the law. Nothing in this Privacy Policy prevents the directors or pastoral staff from collecting, retaining and using information related to individuals ministered to by the Church, since such information assists in providing quality services to those ministered to.

  6. Accuracy

    Personal information shall be maintained in as accurate, complete and up-to-date a form as necessary in order to fulfill the purposes for which it was collected.

  7. Safeguards

    Personal information will be protected by security safeguards that are appropriate to the sensitivity of the personal information. This safeguarding could include physical measures such as locked filing cabinets and premises security, organizational measures such as restricted access to files with personal information or technological measures such as security software.

  8. Openness

    Information regarding the privacy policy of the Church, as well as the personal information management, shall be available as requested. The information will include: Name and address of the Privacy Officer, means of gaining access to personal information held by the Church, and a copy of any brochures or other information that explains the Church’s policies, standards or codes.

  9. Access to Personal Information

    Access to personal information will be granted, where the Church is legally required to release the information and provided that the disclosure does not violate any applicable statutes or contracts, to the person to whom the information pertains where there is an appropriate written request. The existence, use and disclosure of the personal information will be granted within a reasonable period of time. Any inaccuracy or incompleteness of personal information will be amended as required.

  10. Challenging Compliance

    Complaints or inquiries about the collection, use, disclosure or retention of personal information and the Church’s compliance with these ten principles should be directed to the Privacy Officer. The Privacy Officer will investigate complaints and ensure that appropriate measures are taken.

Approved: October 9, 2018


Policy for Video and Photography

The technology world and the resulting media is an ever changing environment. Temple Baptist Church (the “Church”) may video our services or events in part or in their entirety and make them available through various methods including live streaming, a link on our website or over social media, or physical media such as DVD’s. Still images may also be published in bulletins, flyers, tracts, etc. or through various electronic platforms and means, including social media.

To facilitate this:

  1. A notice will be included in the church bulletin advising that we are videoing our services for live streaming, or viewing on our website or through social media,

  2. When children or youth under the age of 18 are involved in productions such as Christmas, Easter or others, and they are being recorded, a release (see attached form) signed by their parents must be obtained in advance, and

  3. Any pictures or recordings done in programs such as Sunday School, Connect Classes or Student Ministries that include children or youth under the age of 18 in their programs require completion of a release (see attached form) signed by their parents, prior to any distribution or posting of these images.

General Procedures – Services

In general, camera angles which include individuals attending or participating in the services, will be tight frames and viewed from the back or the side. However, the design of our facility does not permit assurances that faces of those present will not be recognizable. Generally, close up views are not used. Exceptions to this may be made for recording of weddings, baptisms, special presentations and other events.

Protection of Copyright Materials

Certain items such as songs and images may be projected on to a screen for the sole use of the church. We will endeavour to avoid capturing these items while videoing a service, so that they are not included in the sermons and other materials made available on the web.

General Principles for Photography

  1. We try not to post anything that would be embarrassing, objectionable or hurtful to anyone in the photo.

  2. We do not put names as captions with photos (except for pastors/staff or other adult members who have given written consent).

  3. We will gladly provide credit for who took a particular photo, if desired by the photographer, and we would certainly honour any copyright wishes or restrictions.

  4. We will gladly remove any photo immediately upon request.

News Photos

While news photos do not usually require permission, the following guidelines are applicable:

  1. Do not intrude into anyone’s solitude, seclusion or private property without permission.

  2. Do not publish (whether by photos or stories) private information without permission.

  3. Do not print any photo or story that presents the subject in a false light.

  4. Do not appropriate any photo of any person for any commercial use (such as advertisements, or even for illustrations months after the news event) without permission.

  5. In addition, unlike the public media, church publications generally follow the practice of not publishing photos or stories that present people in a negative light, even if the facts warrant such coverage.

Approved: October 9, 2018